Creating time for the essentials
Full service - creating time for the essentials
Professionalism and high performance are not only central building blocks for successful ticketing in the official ticket online shop and at the ticket hotline of the club or event organiser, but also absolute prerequisites. A consistent appearance as well as good service are elementary in order to gain the trust of the customers.
Through our flexible solutions, we achieve a high level of customer satisfaction, while at the same time relieving the internal resources of our partners. As summarised above: Our all-round service leaves our partners more time for the essentials.
All purchase processing services are optional, but they have been convincing our customers for more than 20 years. Over 90 percent of our clubs and event organisers rely on our support.
Payment
We believe that fans should be able to pay for their tickets online securely and conveniently. This can significantly increase the ticket purchases and conversions of the organisers.
Here, too, we want to take the pressure off you: we are happy to take over all relevant payment processes. Together with our partner KPS Payment, we realise optimal payment and offer high security standards.
You are additionally protected by us: KPS Payment is certified by the PCI Security Standards Council, which monitors security standards in payment transactions worldwide.
Our service at a glance:
- Takeover of the payment process incl. payment processing, collection, dunning and default risk
- High security standards for purchase processing
- Additional security through PCI Security Standards Council certification
Customer service
Our customer service is certainly as efficient as possible. All clubs and organisers we work with have their own e-mail address and telephone number - the latter including the club-specific registration formula.
On behalf of the organiser, we also take over the complete operation of the ticket hotline; with order acceptance, advice, payment and fulfilment. Every customer contact is documented by the ticket hotline staff in our Tixx-CRM, so that the organiser has access to the complete contact history and customer data at all times.
The customer service in a nutshell:
- Individual e-mail address and telephone number
- Personal message formula individually adapted for partners
- Documentation of customer contacts in Tixx-CRM
Fulfillment
Fulfillment - as we all know, this means the entire process of order processing, especially in the e-commerce sector. When it comes to ticket printing, packaging, shipping and everything else, we are absolute fulfilment experts.
We take care of single tickets and season tickets, and in both cases we are also happy to take into account the individual wishes of our partners. We also put the finishing touches to the packaging of the orders and take care of the dispatch to the fans.
Especially our partners from all league sports like to take advantage of this service at the start of a new season and leave the processing of the season ticket business to us - in order to have more space for the essentials.
Our fulfilment summarised:
- Handling of packaging and shipment directly to the fans
- Handling of single tickets, season tickets and merchandising possible
- Consideration of individual wishes of our partners in both cases
